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Data Deletion

How to ask us to delete your personal data.

Effective from 17 September 2026 · Version 1.0

1. About this page

This page explains how to ask us to delete the personal data we hold about you. It applies to the website www.columbusoscar.com and the contribution administration services running on it — including data we receive through WhatsApp, Facebook or email messages. Details of the data we collect are in our Privacy Policy.

2. Data we hold (summary)

  • Identity and unit: name, block/unit number, owner or tenant status.
  • Contact details: phone/WhatsApp number and email address.
  • Contribution records: invoices, payment history, transfer receipts and billing notes.
  • Site account (if you created one): username and hashed password.
  • Technical data: short access logs on our server.

3. How to request deletion (choose one)

A. WhatsApp to 0811-1380-5814, writing:

“Data deletion request — [Name] — [Block/Unit no.] — [registered WhatsApp number or email]”

B. Email to rw13@columbusoscar.com with the subject “Data Deletion Request” (state your name and unit).

C. Visit the Secretariat — IPL Office, Balai Warga Zona Columbus. We will fill in the request form with you.

To protect your data, we make sure the request really comes from the data subject: name, unit number, and registered number or email. Requests from a guardian or heir are handled with valid supporting evidence.

4. How long it takes

  • Within 3 working days: we confirm that we have received your request.
  • Within 14 working days after verification: the data is deleted or made unrecognisable.
  • We notify you when it is done. If any part cannot be deleted, we state the reason.

5. Data that cannot be deleted (and why)

  • Financial and payment records that we are required to keep under bookkeeping and tax rules and our association’s articles. What we do: keep them to a minimum, render them unrecognisable (anonymisation), and restrict access to bookkeeping purposes only.
  • Data still needed to resolve an ongoing dispute or legal obligation.

6. Site accounts

If you have an account on this site, the same request will deactivate and delete the account and its profile data. Before requesting, please make sure you no longer need copies of invoices stored in that account.

7. Data processed by others (WhatsApp/Meta)

Messages you send through WhatsApp are processed by WhatsApp (Meta Platforms) under their own privacy policy; we cannot delete data inside their systems. What we can do: delete your message history from our system and, if you ask, stop contacting that number about contributions. You can also manage and delete data in your own WhatsApp application.

8. Data we receive from Facebook

If you interact with us through a Facebook account (for example by messaging our page), the data we receive is limited to what you send — typically your display name and the message content. Deletion is requested in the same way as in section 3 above.

9. Contact us

RW 013 Secretariat — IPL Office, Balai Warga Zona Columbus
Phone/WhatsApp: 0811-1380-5814
Email: rw13@columbusoscar.com